All of our contract improvement services come under the umbrella heading of “Contract Performance.” That’s because unless your contracts perform for you day-in and day-out throughout their term, you’ll wind up transferring your hard-earned profits to your telecom vendors in the form of higher than necessary costs.

What is an agreement that performs? It’s more than just best pricing. It’s an agreement that maximizes vendor SLA performance, minimizes costs, and places your company in the most advantageous position to adapt to future technology, market shifts and changes to your business.

And what is performance-driven negotiating? It’s the process of arriving at a world-class agreement, in a minimum timeframe, with your telecom domain knowledge enhanced and your carrier relationships strengthened. Do your telecom contracts and negotiating processes meet those rigorous standards?

Depending on your needs and resources, you can choose from two service options that help insure your contracts are delivering the performance you require.

• Contract Compliance

  Whether your vendor agreement is new, midterm, or about to expire, it is critical that it complies with agreed upon billing terms, and that it effectively covers all appropriate call categories. Our Contract Compliance service rapidly provides the critical analysis to quantify your contractual position.

  Armed with the right information, clients are better positioned to modify existing agreements, obtain overpayment refunds, collect unfulfilled credits, make advantageous decisions regarding spend commitments, and enter into superior new agreements.

• Contract Optimization and Negotiation

  Obtaining a truly superior agreement takes market knowledge, process savvy, negotiation skills and more to insure you leave the table with the best possible results for your needs. Even when time is short, we can help prevent a costly contractual oversight and gain significant savings.

  Our knowledge of RFP processes and formats, vendor-specific contract language, critical protective clauses, pricing, ramp-up options and more will minimize the carrier’s advantage and put you in the best position for telecom contract success.

A contract is the telecom vendor’s rule book for your account. It sets the prices, and it sets the terms for those prices. Once you have agreed to a contract, it becomes the standard by which all vendor and client performance is measured. The question is, who is in control of setting the standards and doing the measuring - you or your vendors?

Our Contract Compliance service is, in essence, the first stage of our full-scale Contract Optimization and Negotiation service. It delivers the critical foundation work that must be done for best-practice telemanagement, whether by you or by us.

The key aspect of insuring full compliance is to put the contract to the test. McMartin Engineering knows what to look for and how to resolve issues of non-compliance — whether they are inaccurate billing, calling categories that don’t sync up with call patterns, or issues related to falling short of or exceeding your spend commitment.

Checking compliance can provide benefits at any point in the contract lifecycle. Based on our analysis, you will know if your bills are aligned with contract terms, and you will have the information needed to enforce or improve them from a price, flexibility, performance or other perspective.